9. I Am Signed In, But Hear No Audio or See No Video. The Stream Pauses Or Is Choppy.

1 min. readlast update: 04.01.2021

GetBackUp.tv is built on modern infrastructure.  99.5% of audio and/or video issues are local issues and are not an issue with the livestream or video on demand replay.  

If you experience any of the following, read on below:

  • stream pauses or is choppy
  • no video
  • no audio
  • see only a white screen on your browser after Signing In

We have a team constantly monitoring the health of the livestream and if there is an issue we will resolve it.  Local issues can include any of the following:  

  • slow internet speed 
  • outdated web browser or older computer
  • computer audio on mute or connected to a different source than you are listening through
  • computer memory or hard drive storage being full.  
  • Please test your equipment well prior to show time.

Things to troubleshoot if you are having issues. It's best to do one or all of these prior to show time:

  • Reboot your computer
  • Reboot your internet modem and/or router(s)
  • Update your browser to the most recent version. A two year old version of Chrome may not work well or at all.
  • Try to Sign In on a different device

I'm logged in on my computer and all I see is a white screen:

  • Update your browser or use a different browser
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