Help CenterWe are excited to have Get Back Up TV app on Amazon FireTV & Firestick!
If you don’t have a voice remote, the easiest way to download an app is by navigating to the Find button on the home page. Then select the search icon and type the name of the app with your remote. Finally, select the result and then click Download.
Select the Find button on your Fire TV home screen. You can do this by pressing the right directional button on your remote until it is highlighted. Then click the down button on your remote to reveal the menu.
Search for the Get Back Up TV app and download it to your device.
Select Download
Once the app is open, you'll immediately be able to view all the free content. To view content you have previously purchased (past concerts, the documentary or a livestream concert) you must Sign In through the app.
To do this, navigate to the side bar. From there, click on the Gear icon.
You can then login.
Once you have Logged In you will be able to play your purchased content.
If you are not Logged In, premium content will display that you need a subscription. Please ignore that message and go Log In.
Purchases of premium content or livestreams cannot be made inside the app. You must go to the web version of the platform at www.getbackup.tv to make all purchases. You then may view those purchases through the Amazon FireTV app.
TROUBLESHOOTING
If you are having issues logging into your Get Back Up TV account on your Amazon FireTV device you may need to update the FireTV software. One issue we've come across is getting an "invalid credentials" error when entering your email address and password and you know you've entered them correctly.
Take these steps:
On your Firestick, go to Settings, My Fire TV, About, Check for updates. Run the update. Then go back and check for updates again and run. Keep doing that until there are no more updates. It may reboot several times, but don't let the Home screen fool you. Manually check for updates again. Once you know your FireTV device is fully updated try to log in again.