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1. Viewing On Amazon FireTV & Firestick

We are excited to have launched our Get Back Up TV Amazon FireTV app!

To download the app, click on the magnifying glass in the top left corner of your FireTV enabled television, FireTV Cube or Firestick. 

Search for the Get Back Up TV app and download it to your device.

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Once you have downloaded the app, you can open it from the download screen, as well as from your home screen. 

 Once the app is open, you'll immediately be able to view all the free content.
To view content you have previously purchased (past concerts, the documentary or a livestream concert) you must Sign In through the app. 

To do this, navigate to the side bar. From there, click on the β€œLog In” option. 

Once you have Logged In you will be able to play your purchased content.

If you are not Logged In, premium content will display that you need a subscription. Please ignore that message and go Log In.

Purchases of premium content or livestreams cannot be made inside the app. You must go to the web version of the platform at www.getbackup.tv to make all purchases. You then may view those purchases through the Amazon FireTV app.

TROUBLESHOOTING

If you are having issues logging into your Get Back Up TV account on your Amazon FireTV device you may need to update the FireTV software. One issue we've come across is getting an "invalid credentials" error when entering your email address and password and you know you've entered them correctly.

Take these steps:

On your Firestick, go to Settings, My Fire TV, About, Check for updates. Run the update. Then go back and check for updates again and run. Keep doing that until there are no more updates. It may reboot several times, but don't let the Home screen fool you. Manually check for updates again. Once you know your FireTV device is fully updated try to log in again.