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Can I upgrade my ticket?Yes. Upgrading a ticket is possible before the show, as well as an option to purchase an upgrade to include a replay shortly after the show. To upgrade a ticket before a show, reach out to Live chat with customer service located at the bottom right of the home screen on our website getbackup.tv. After requesting an upgrade, there will be a refund for the original ticket purchased. After the refund, the customer will be responsible for purchasing the upgraded ticket option.
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How do I purchase a ticket to the March 27th "The Singles" livestream concert?Go here: https://getbackup.tv/pages/the-singles-livestream Review each ticket level and its details, then click Purchase Livestream Ticket under the ticket you wish to purchase to begin checkout. If this is your first purchase from GetBackUp.tv you will Create an account and then proceed through checkout. If you have previously purchased content or livestream concerts from GetBackUp.tv you will Log In and then proceed through checkout. On the day of the show, Saturday, March 27th, you will come back to www.
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How Do I Re-Watch The Live Concert?If you wish to rewatch the live show, we have it available for purchase on the Get Back Up TV website (https://getbackup.tv/). You can find any of the old shows by searching for them. To do this, click on the “Catalog” tab on the main page. From there, scroll down to where all of the videos are displayed. You can either filter your search on the top left or search for a specific show on the top right.
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I purchased a livestream ticket but do not see it in the TV app.If you purchased your livestream ticket AFTER initially signing into the Get Back Up TV app for your television or device, please Sign Out and then Sign In again on the app and you will see the livestream in the app.
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Is There A Ticket That Allows Me To Re-Watch The Live Stream?Yes! If you are unable to watch the live stream as it is happening, we offer tickets with a replay option. This means that you will be able to go back and watch whenever you want. Purchasing this ticket also gives you lifetime access to the video, so you will be able to watch it as many times and as frequently as you wish!
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What is the Family Ticket?The Family Ticket option when purchasing premium content allows for the ability to watch content from multiple different devices logged on to the same account at the same time. This ticket also includes the ability to have the content to remain in “My Library” indefinitely and an unlimited amount of replays.
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What Time Does The Singles Livestream Start In My City or Country?The shows starts at 8pm CST respectively in Austin, Texas. Please use the Time Zone Converter Link below and enter the time for the show you want to convert for Austin, Texas and then input your location and it will show you the local time the show start in your city/country. https://www.thetimezoneconverter.com/